Privacy Policy
1. Introduction
We respect your privacy and are committed to protecting your personal information in accordance with the Protection of Personal Information Act (POPIA), 2013.
2. Information We Collect
We may collect and process the following personal information when you interact with our store:
- Full name
- Email address
- Mobile number
- Delivery address
- IP address & geolocation (for delivery rate purposes)
- Order details and payment method (via Yoco)
3. Purpose of Collection
We collect your information for the following purposes:
- To process and fulfill orders
- To send order confirmations and delivery updates
- To provide customer support
- To comply with legal obligations
- To personalise your shopping experience
4. Storage & Security
Your information is stored on secure databases (e.g., MongoDB) with access controls in place. We do not store credit card information. All payments are handled securely by our payment provider (Yoco).
5. Sharing of Information
We only share your information with trusted third parties necessary to fulfil your order:
- Delivery providers
- Payment processors (e.g., Yoco)
- Hosting or infrastructure providers
We will never sell your information.
6. Cookies & Tracking
We may use cookies and browser storage to enhance site functionality. We may also use your IP address to calculate delivery rates.
7. Your Rights
You have the right to:
- Access, correct, or delete your personal information
- Object to processing
- Lodge a complaint with the Information Regulator (South Africa)
To exercise these rights, email us at support@revively.co.za.
8. Data Retention
We retain your data only as long as necessary for order fulfilment, recordkeeping, or legal obligations.
9. Updates to this Policy
We may update this policy from time to time. Changes will be posted on this page with the effective date.
10. Contact
For any privacy-related questions, email us at support@revively.co.za.