Terms and Conditions of Sale

Effective Date: 26 July 2025

Company Name: Revively (Pty) Ltd

Reg. Number: Revively (2024/145152/07)

Address: 3 Toucan Way, Bloubergrise, Cape Town, South Africa, 7441

1. Introduction

Welcome to Revively. These Terms and Conditions ("Terms") govern your purchase of products via our online store at [shop.revively.co.za] (“Website”). By placing an order, you agree to be bound by these Terms.

2. Products & Availability

All products listed are subject to availability. We reserve the right to limit quantities or discontinue items without prior notice.

3. Pricing

Prices are in South African Rand (ZAR) and include VAT, where applicable. Delivery costs are calculated at checkout based on your location.

4. Order Process

When you place an order, we’ll confirm receipt via email. Acceptance of your order occurs when payment is received and we dispatch the item(s).

5. Payment

We use secure third-party processors (e.g., Yoco) to handle payments. We do not store any card details on our servers.

6. Delivery

We aim to dispatch orders within 3–5 working days. Delivery times may vary by location. You will receive a tracking number (if available) once your order is shipped.

7. Returns & Refunds

If your item arrives damaged or defective, please email support@revively.co.za within 7 days of receipt. Due to the nature of our products (scented items), we cannot accept returns of used or opened candles.

8. Cancellation

You may cancel your order prior to dispatch. Once dispatched, cancellations are not guaranteed and may require a return (if eligible).

9. Liability

Revively is not liable for any indirect, incidental, or consequential damages arising from the use or misuse of our products.

10. Governing Law

These Terms are governed by the laws of the Republic of South Africa. Any disputes will be subject to the jurisdiction of the South African courts.

11. Contact

For queries or complaints, please contact us at support@revively.co.za.